How long does it take for an order to ship?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that there have been international shipping and supply chain delays due to COVID-19 and various geopolitical issues, and some products may take longer to fulfill (an additional 3-7 days on average).

How does your Free Shipping policy work?

Standard ground shipping is provided at no additional cost for orders in Canada or the United States that consist of apparel products (ex: shirts, hoodies, tank tops, sweatshirts, etc.) that combined, are over $75 subtotal, before taxes, discount codes, and any additional applicable fees.

Please note that if you place an order that contains both apparel products and other non-apparel products (ex: spirit boards, home decor, gift cards), they may be sent in separate shipments from different fulfillment locations. In this case, our storefront automatically combines the free shipping rate with the standard paid shipping rate for items not applicable to this promotion, and presents it as a single rate labelled "Shipping".  If in doubt, remove non-apparel items from your cart, and calculate the shipping again. You should see "Free Shipping" as an option for apparel-only orders, and if you were to remove the apparel items, you would see the shipping rates for the non-apparel items only.

If you require expedited shipping for your order, please create separate orders for apparel and non-apparel products.  Individual shipping options with expedited options will be presented then. We're working on making this a more seamless experience for our customers, please be patient and understanding as we streamline or fulfillment processes.

Please note that the free shipping promotion cannot be combined with other discounts (including discount codes), and we reserve the right to change, deny, or revoke the promotion at any time.

Non-Apparel Orders:

Products that are not apparel (ex: spirit boards, home decor, etc.) are processed within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. Some orders may be eligible for a variety of shipping rates and speeds, which are presented and available for selection during check-out.

Some products including hand-made or custom orders may require additional lead-time to produce and fulfill. We will do our best to communicate the required lead time for affected products on their respective product pages. In the event of a delay we will communicate expectations via e-mail.

Apparel:

For apparel orders (t-shirts, hoodies, sweatshirts, etc.), it usually takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

• Canada: 3-4 business days
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

Some products ship from us in Canada, but we also work with on-demand order fulfillment companies with facilities worldwide. Through partnerships with multiple carriers and fulfillment partners, we strive to minimize shipping costs for our customers, and fulfill orders as quickly as possible.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Double check your shipping confirmation email for any mistakes in the delivery address.
• Contact your local post office or carrier delivery centre to ask if they have your package.
• Check with your neighbours in case the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us through our Customer Support form, and include your order number with your request.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How much will shipping cost?

Shipping charges for your order will be calculated and displayed at checkout.

Do you ship internationally?

We offer international shipping to many international countries. Shipping charges for your order will be calculated and displayed at checkout.

At this time, we do not ship to countries that have trade restrictions (export/import restrictions) with Canada and any countries that provide fulfillment services.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We Have Fun is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any questions about your tracking or shipment, please contact us using the contact form on our Customer Support page with your name and order number, and we will look into it for you.

Do you ship to P.O. boxes?

Due to postal rules that vary between carriers and countries, we unfortunately cannot be held responsible for lost or missing packages shipped to P.O. boxes. We highly recommend shipping to a residential or commercial address, which you know that postal carriers provide service to.

Returns, Refunds, and Exchanges

What's your return/refund/exchange policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all of our policies regarding refunds, returns, and exchanges; please navigate to our Return Policy page.

If there’s something wrong with your order, please let us know by contacting us at Customer Support.

What are the requirements for the 30-day Return Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Apparel should be unworn or unused, with tags, and in its original packaging. You’ll also need provide your order identification (order number, the receipt, or proof of purchase). We will refund the full order amount minus the shipping costs for the return.

To start a return, you can contact us via the form on our Customer Support page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and we cannot be held responsible for them.

You can always contact us for any return questions using the form on our Customer Support page.

Please note the following exceptions to our return policy:

• Discounted/sale items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

Additional exceptions and non-returnable items can be found in the "Exceptions/non-returnable items" section below.

What if my product arrives damaged?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Are there any exceptions to the return policy?

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care/personal apparel goods (such as masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

How can I exchange a product?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact Customer Support to request authorization for the return, before shipping any products back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Customer Support and we’ll sort that out for you.

Please note that we're a small team of friendly humans, and do our best to ensure that our customers are satisfied with their products and experiences.

If you have any further questions, please use the contact form on our Customer Support.