Shipping policy

General Shipping Policy

All apparel/blanket orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. All wooden products are made in house and are processed and manufactured within 3-5 days. You will receive another notification when your order has shipped.

Please note that there have been international shipping and supply chain delays due to COVID-19 and various geopolitical issues, and some products may take longer to fulfill (an additional 3-7 days on average).

Free Shipping Policy*

Standard ground shipping is provided at no additional cost for orders in Canada or the continental United States that consist of apparel products (ex: shirts, hoodies, tank tops, sweatshirts, etc.) that combined, are over $99 subtotal, before taxes, discount codes, and any additional applicable fees.

Please note that if you place an order that contains both apparel products and other non-apparel products (ex: spirit boards, home decor, gift cards), they may be sent in separate shipments from different fulfillment locations. In this case, our storefront automatically combines the free shipping rate with the standard paid shipping rate for items not applicable to this promotion, and presents it as a single rate labelled "Shipping".  If in doubt, remove non-apparel items from your cart, and calculate the shipping again. You should see "Free Shipping" as an option for apparel-only orders, and if you were to remove the apparel items, you would see the shipping rates for the non-apparel items only.

If you require expedited shipping for your order, please create separate orders for apparel and non-apparel products.  Individual shipping options with expedited options will be presented then. We're working on making this a more seamless experience for our customers, please be patient and understanding as we streamline or fulfillment processes.

Please note that the free shipping promotion cannot be combined with other discounts (including discount codes), and we reserve the right to change, deny, or revoke the promotion at any time.

Non-Apparel Orders:

Products that are not apparel (ex: spirit boards, home decor, etc.) are processed within 3 to 5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. Some orders may be eligible for a variety of shipping rates and speeds, which are presented and available for selection during check-out.

Some products including hand-made or custom orders may require additional lead-time to produce and fulfill. We will do our best to communicate the required lead time for affected products on their respective product pages. In the event of a delay we will communicate expectations via e-mail.

Apparel:

For apparel orders (t-shirts, hoodies, sweatshirts, etc.), it usually takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

• Canada: 3-4 business days
• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

Where will my order ship from?

Some products ship from us in Canada, but we also work with on-demand order fulfillment companies with facilities worldwide. Through partnerships with multiple carriers and fulfillment partners, we strive to minimize shipping costs for our customers, and fulfill orders as quickly as possible.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Double check your shipping confirmation email for any mistakes in the delivery address.
• Contact your local post office or carrier delivery centre to ask if they have your package.
• Check with your neighbours in case the courier left the package with them.
  

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us through our Customer Support form, and include your order number with your request.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to many international countries. Shipping charges for your order will be calculated and displayed at checkout.

At this time, we do not ship to countries that have trade restrictions (export/import restrictions) with Canada and any countries that provide fulfillment services.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We Have Fun is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you have any questions about your tracking or shipment, please contact us using the contact form on our Customer Support page with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Due to postal rules that vary between carriers and countries, we unfortunately cannot be held responsible for lost or missing packages shipped to P.O. boxes. We highly recommend shipping to a residential or commercial address, which you know that postal carriers provide service to.

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For all of our policies regarding refunds, returns, and exchanges; please navigate to our Return Policy page.