Refund policy
If there’s something wrong with your order, please let us know by contacting us at Customer Support.
30-day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Apparel should be unworn or unused, with tags, and in its original packaging. You’ll also need provide your order identification (order number, the receipt, or proof of purchase). We will refund the full order amount minus the shipping costs for the return.
To start a return, you can contact us via the form on our Customer Support page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, and we cannot be held responsible for them.
You can always contact us for any return questions using the form on our Customer Support page.
Please note the following exceptions to our return policy:
- Discounted/sale items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
Additional exceptions and non-returnable items can be found in the "Exceptions/non-returnable items" section below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care/personal apparel goods (such as masks). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at Customer Support and we’ll sort that out for you.
Please note that we're a small team of friendly humans, and do our best to ensure that our customers are satisfied with their products and experiences.
If you have any further questions, please use the contact form on our Customer Support.